How Roger handles a need it can't confirm
When Roger can't confirm a need that affects safety or access, it tells you to call ahead instead of guessing.
What you see on a place
- A need Roger could confirm shows on the place, and the place lists where that fact came from.
- A need it couldn't confirm, such as gluten-free food for celiac or step-free entry, is never shown as met. If the place has a phone number, Roger suggests you call ahead, with a one-tap call button.
- Other things it couldn't confirm, like whether dogs are welcome or a place works with kids, are never shown as met either. Roger mentions them in its reply.
Why it works this way
A wrong "yes" on step-free entry or an allergy can ruin an afternoon, or worse. A guess that looks like a fact is the one thing Roger tries hardest not to show.
What to do
Always confirm allergies, dietary needs and accessibility directly with the place before you go.